How do I place an order?
You can conveniently purchase online by selecting the products, adding them to the
cart and completing the checkout process.

Do I need to register to purchase?
No, you can also purchase as a guest. However, creating an account allows you to:
to manage orders, returns and wishlists more easily.

Can I change or cancel an order after confirming it?
If your order has not yet been shipped, please contact us as soon as possible. We will
as possible to modify or cancel it.

What payment methods do you accept?

• Credit/debit cards (Visa, Mastercard, etc.)
• PayPal
• Klarna / Scalapay (if active)
• Cash on delivery (if available)
  

Is the payment secure?
Yes. All payments are protected by SSL encryption and processed by secure, certified platforms.

How much does shipping cost?
Shipping costs are calculated at checkout and are free for orders over 35 euros.

How long will it take to receive my order?
Delivery takes place within 48/72 working hours from dispatch, except for special areas.
remote.

Can I track my shipment?
Yes, you will receive an email with the link to track your package once it is
been shipped.

Can I return a product?
No. The Products are not returnable due to their nature.

What can I do if I have a problem?
Contact us in the dedicated section for support.

What should I do if I receive a damaged product?
If you receive an incorrect or damaged product, please contact us within 72 hours of delivery, attaching photos of the package and the product. We will replace the item or issue a refund at no additional cost.

How do I create an account?
You don't need an account, just the email address you provided in the newsletter or during checkout. You'll receive a code to authenticate yourself.

How can I contact you?
You can write to us via email at amministrazione.metie@gmail.com, or via the Contact page.

Are your products original?
Absolutely yes. All our products are 100% original and come from
authorized suppliers or reference brands.

Can I request samples?
We try to include samples in packages when available, but it is not
always guaranteed.